Refund Policy

Returns

Changed your mind? No problem. You have 14 days from receiving your order to request a return. Once we receive your request, you then have 14 days to return your order.

Items must be unworn, unused and returned with all original tags still attached.

Please take care when trying items on. We can’t accept items showing signs of excessive wear, washing, makeup, fake tan, deodorant, perfume or other marks.

To arrange a return, email returns@librerogue.com with your order number and we’ll send you the return details.

Return postage is paid by the customer. We recommend using a tracked service and keeping your proof of postage.

Once your return has been received and checked, your refund will be sent back to your original payment method.

If your item arrives faulty, damaged or incorrect, contact us and we’ll get it sorted.

Exchanges

Need a different size? No problem. Contact us at returns@librerogue.com to arrange an exchange. Exchanges are subject to availability and items must meet our returns conditions. Return postage is the customer's responsibility.

This policy does not affect your statutory rights.